WHEN SHOULD I GET THERE?
We are opening our doors from 6.45pm, so you have plenty of time to enjoy some Festive Cheer!
Dinner is being served at approximately 7.45pm, so don’t be late!
WHAT TIME DOES IT FINISH?
Last orders are 12.45am and the bar will close at 1.00am.
Carriages at 1.30am.
WHAT SHOULD I WEAR?
Your best Festive Clothes!
Chaps: dust off your Black Tie & Dinner Jacket! Or your smartest outfit (trousers with shirt)!
Ladies: smart evening/cocktail wear.
NOTE: We do not allow Jeans of any colour, Trainers, T-shirts, Denim or Sportswear to be worn on the night.
Organisers reserve the right to refuse guests entry into the venue if they are dressed inappropriately.
WILL I BE COLD?
There is heating in our wonderful venue, so ladies leave your cardigans at home!
IS THERE SOMEWHERE TO LEAVE MY COAT?
We provide a fully staffed ticket operated cloakroom, where you can leave your coats/belongings free of charge. Don’t worry if you’re having such a good time that you lose your ticket. All you will need to do is wait until all other items have been collected, then we can release your coat.
NOTE: Any items left in the cloakroom is done so at your own risk, the organisers accept no responsibility.
IS THERE AN AGE RESTRICTION?
The Festive Project Christmas Parties are for guests aged 18 and over.
IS THERE PARKING AVAILABLE ON SITE?
There is plenty of free on site parking available, guests are able to leave their vehicles overnight if they wish.
However, this is done at their own risk, the organisers take no responsibility for any damage or theft caused to vehicles.
Taxi’s can drop off and pick up directly outside the venue.
WHERE AM I SITTING?
We allocate tables on a ‘first come, first served’ basis, as this is the fairest way. (If you have any special requests regarding your table allocation please let us know ASAP, so we can do our best to accommodate you).
The tables can seat up to 10 guests, if you have more than one table booked your tables will be placed directly next to each other.
There will be several table plans around the venue so you can easily find your table/s.
NOTE: We try to only have one party on each table, however, if your numbers are very low you may be placed on a table with another smaller party.
HOW DO I BUY DRINKS?
The Bar has a wonderful wide selection of drinks available for you to sample!
We accept both cash and card payments.
There will also be a Wine Ordering Desk, where you will be able to order wine for your table/s on the night.
NOTE: Unfortunately, we are unable to provide table service.
Guests are not permitted to bring their own alcohol onto the premises, under any circumstances.
If you are of youthful appearance and look under 25, then you will be asked for ID.
No ID = No alcohol.
Please note glasses are not to be taken out of the bar area, plastic glasses can be provided if necessary.
No drinks allowed on the dancefloor.
It is advisory that you do not leave your drinks unattended at any time.
Last orders are 12.45am and the bar will close at 1.00am.
Unfortunately, we are unable to offer bar tabs, instead we offer drinks vouchers.
You can buy these before the event, and each voucher can be exchanged for one alcoholic drink or 2 soft drinks (this excludes doubles and Champagne). Vouchers purchased before the event will be available to pick up on the night of your party from the Courtesy Desk.
You will also be able to buy drinks vouchers on the evening.
NOTE: All drinks vouchers are non-refundable and cannot be exchanged for cash on the evening.
Toilets can be found on the ground floor, within the main party venue.
There will be attendants on duty ensuring that the toilets are in a sparkling condition at all times!
If there are any issues on the night please report to the Courtesy Desk.
DO YOU CATER FOR DISABLED GUESTS?
Our facilities are fully accessible for disabled guests, if any additional help is required beforehand or at the event, any member of our staff will be more than happy to assist.
If you could let us know when you make your booking as we can then ensure that you are allocated a suitable table/s.
IS THERE FIRST AID AT THE VENUE?
We hope that we don’t have to use them, but we will always have at least two first aid professionals on hand just in case!
IS THERE STROBE LIGHTING?
Strobes and flashing lights may used on the night
WHERE CAN I SMOKE?
There is a designated heated smoking area available outside of the venue, this area will be sign posted.
Smoking, including the use of e-cigarettes, is strictly banned inside the venue – anyone found smoking inside will be asked to leave the event.
WILL THERE BE A PHOTOGRAPHER?
A professional photography service will be available on the night.
There is an additional charge for this service.
Why not join in with the photo fun, upload your pictures to Twitter & Instagram with the hashtag #festiveproject
HOW DO I MAKE PAYMENTS?
We require a deposit of £15 per person in order to confirm your booking, we need to receive this within 7 days.
If you book on or after 14th August, we will require a deposit at the time of making the booking.
Full and final payment is due 8 weeks prior to your event.
Any bookings made after this will need to pay in full when making the booking.
NOTE: Please only make a single payment per amount due, as we are unable to accept multiple payments.
Our preferred payment method is BACS Transfer - details will be shown on your invoice.
We accept credit/debit card payments, including AMEX.
There is a booking fee of 3% when payment is taken over the phone - payments online or by BACS attract no fee.
Cheques are not accepted as a payment method.
We can only discuss bookings with the group organiser.
Please make sure that everyone is aware of our payments terms and conditions.
NOTE: Once money has been paid it is non-refundable, tickets are only valid to the people they have been issued to and are strictly non-transferable.
HOW DO I ORDER FOOD & WINE?
A Food Menu will be sent to all guests by August and we will need all choices returned by the 1st of November at the very latest.
Please let us know ASAP if any guests have dietary requirements.
We suggest that you pre-order wine for your table, this will save you doing so on the evening – why waste precious time on the night when you can do this beforehand from the comfort of your home! There will be a Wine Ordering Desk at the event, so you will be able order table wine on the night, but it is much quicker for you to do it beforehand!
A pre-wine order form and wine list is available, and will be sent to the organiser.
If you have more than one table please let us know how you want the wine to be split, if we don’t receive this information we will split your wine order between your tables as we see best.
If you wish to order more wine on the night you can do at the Wine Ordering Desk.
NOTE: Unfortunately we are unable to offer table service.
Please report to the Courtesy Desk on the night for any further assistance.